Your satisfaction is our priority! If you’re not completely satisfied with your purchase, we’re here to help. Please review our return policy below:
1. Return Conditions
- Timeframe: Returns are accepted within 15 days of receiving your order.
- Product Condition: Items must be returned in perfect condition, unused, and in their original packaging.
- Exclusions: Personalized or made-to-order products are not eligible for return unless they are defective.
2. Return Process
- Contact Us: Send an email to hello@funnypopbox.com with your order number and reason for the return.
- Authorization: Wait for our confirmation and detailed instructions on how to proceed with the return.
- Shipping: Send the item to the address provided in our response. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error in the order.
3. Refunds
- Once we receive and inspect the returned product, your refund will be issued within 7 to 10 business days.
- Refunds will be processed using the same payment method used for the purchase.
- Original shipping costs are not refundable unless the return is due to a defect or error on our part.
4. Exchanges
If you prefer to exchange the product, please contact us to check availability.
5. Defective or Damaged Items
We apologize if you received a defective or damaged product! Please contact us immediately and provide photos of the item so we can resolve the issue as quickly as possible.
Questions?
We’re here to help! Contact us at hello@funnypopbox.com or call us at +351 910 577 145.
The Funny Pop Box ensures a simple and transparent process to make your experience the best it can be!