Your satisfaction is our priority! If you’re not completely satisfied with your purchase, we’re here to help. Please review our return policy below:
1. Right of Withdrawal (EU Customers)
In accordance with European Union consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving the order, without providing a reason.
2. Return Conditions
– Timeframe: Returns are accepted within 14 days of delivery.
– Product Condition: Items must be returned unused, in perfect condition, and in their original packaging.
– Exclusions: Personalized or made-to-order products are not eligible for return unless they are defective.
3. Return Process
– Contact Us: Email hello@funnypopbox.com with your order number and reason for the return.
– Authorization: Please wait for confirmation and return instructions before sending any items.
– Shipping: Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
4. Refunds
Once the returned product is received and inspected, refunds will be processed within 7 to 10 business days.
Refunds will be issued using the same payment method used for the original purchase.
Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
5. Exchanges
If you wish to exchange a product, please contact us to confirm availability.
6. Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately and include photos so we can resolve the issue promptly.
Questions?
We’re here to help! Contact us at hello@funnypopbox.com or call us at +351 910 577 145.
The Funny Pop Box ensures a simple and transparent process to make your experience the best it can be!